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Driving Solutions with Jim Fitzpatrick, powered by CBT News
Welcome to Driving Solutions, the podcast for dealership professionals who want to stay sharp, informed, and ahead of the curve. Hosted by Jim Fitzpatrick and powered by CBT News, each episode dives into the real-world strategies, tools, and vendor solutions helping today’s auto dealers run smarter, more profitable operations.
From fixed ops and F&I to digital retailing and dealership leadership, Driving Solutions covers the full scope of dealership operations. Whether you're a dealer principal, GM, sales leader, or part of the management team, you’ll hear the trends, tactics, and expert insights that drive real results.
Listen now and visit CBTNews.com for even more expert interviews, dealership news, and solutions.
Follow us on social @carbiztoday and @cbtnews to stay connected and join the conversation.
Episodes
16 episodes
How Digital Displays Transform Dealership Culture And Results
We explore how North Georgia Toyota uses digital screens to elevate customer trust, motivate teams, and replace manual reports with live, shared data that updates every 15 minutes. GM Greg Epps shows how real-time visibility builds culture whil...
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Season 1
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Episode 16
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18:46
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Why Process, Not Leads, Decides Your Dealership’s ROI
We cut through AI hype and zero in on performance, showing how process, follow-up, and clear communication drive higher close rates across multi-store operations. We share measurable ways to vet vendors, deploy AI as a useful assist, and get ba...
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Season 1
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Episode 15
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20:01
Your Trade Appraisals Could Be Costing You $12,000 A Month Without This Tool
BlueDriver Max is revolutionizing the vehicle appraisal process by providing dealerships with fast, accurate mechanical diagnostics that prevent costly mistakes and build customer trust. • Scan first: The BlueDriver Max device plug...
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Season 1
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Episode 14
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19:58
Revolutionizing Dealer Operations with automotiveMastermind & DriveCentric
automotiveMastermind and DriveCentric announce a strategic partnership that will integrate Mastermind's predictive data intelligence directly into DriveCentric's CRM platform, creating a seamless experience for dealership staff.• automo...
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Season 1
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Episode 13
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23:06
Dealers who embrace AI are winning the customer satisfaction game
Mark Vickery of Cox Automotive reveals how AI is transforming car dealerships by personalizing customer interactions and improving satisfaction rates to all-time highs. We explore how dealerships are using predictive technology to understand sh...
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Season 1
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Episode 12
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11:54
Reimagining Automotive Events: How Digital Dealer Is Transforming for Today's Dealerships
Digital Dealer is evolving with significant changes for their October 14-15 event at Mandalay Bay in Las Vegas, responding directly to dealer and exhibitor feedback. The show has been condensed from three days to two, creating de-conflicted con...
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Season 1
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Episode 11
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9:31
AI's Impact on Car Buying Satisfaction
Car buyer satisfaction has reached record highs as dealerships focus on every segment of the consumer journey, embracing AI and personalization to meet customer expectations. Four key factors driving this improvement include better-informed con...
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Season 1
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Episode 10
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12:17
Credit Card Compliance: How Dealers Can Save Millions Without Sacrificing Service
Amberly Allen from Dealer Merchant Services explains how dealerships can save significant money by properly implementing credit card surcharge programs while staying compliant with regulations.• Working with 1,000 dealers in 45 states a...
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Season 1
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Episode 9
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14:12
Why Your Dealership Needs a Commercial Vehicle Strategy Now
Commercial vehicles represent a significant profit opportunity for dealers as OEMs shift focus from cars to trucks and commercial fleets, creating an avenue for business-to-business relationships built on loyalty and repeat sales.• Detr...
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Season 1
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Episode 8
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23:13
Eight Times More Likely to Buy: The Hidden Power of First-Party Customer Data
Chase Abbott explores the surprising disconnect between dealer awareness and implementation of consumer behavior insights, revealing how quality, first-party data can transform customer experiences and increase sales.• Over 90% of deale...
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Season 1
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Episode 7
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9:35
How Bizzycar's AI-Driven Recall System Is Revolutionizing Service Departments
The automotive retail landscape is shifting dramatically, and smart dealers are focusing on what they can control: fixed operations. In this eye-opening conversation with Ryan Maher, CEO of Busy Car and third-generation dealer, we uncover how p...
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Season 1
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Episode 6
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24:23
Blue Sky Report Q1: The Evolving Landscape of Auto Dealership Transactions
The automotive buy-sell market is experiencing a slight slowdown with transaction activity down 14% in Q1 2025 compared to 2024, though still running 70% above pre-pandemic levels. The current market shows interesting shifts with single-store s...
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Season 1
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Episode 5
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19:50
The Human Touch in an AI World: Dave Steinberg of FourEyes on Dealership Success
Dave Steinberg, President and CEO of FourEyes, reveals powerful strategies for dealerships navigating today's challenging economic environment. As tariffs and market uncertainty shake consumer confidence, Steinberg explains why dealerships need...
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Season 1
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Episode 4
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17:46
The Credit Card Surge: How Dealerships Can Save Thousands | Amberly Allen, Dealer Merchant Services
Ever wonder why some dealerships are saving $10,000+ monthly while others get hit with compliance violations for their credit card practices? The answer lies in understanding the complex web of federal laws, state regulations, and card brand ru...
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Season 1
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Episode 3
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16:17
Why Cox Automotive's Native CDP Solution is Changing the Game for Dealers
The data revolution has arrived at automotive dealerships' doorsteps, and those who harness it effectively are seeing remarkable results. Customer Data Platforms (CDPs) have quickly evolved from industry jargon to essential technology that's tr...
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Season 1
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Episode 2
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17:09
The Data-Driven Path to Automotive Retail Success | Brendon Reardon, Cox Automotive
The automotive retail landscape is undergoing a profound transformation, with dealerships facing a sobering 30% decline in profitability compared to 2022 highs. Market volatility, rising floor plan expenses, and increasing advertising costs are...
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Season 1
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Episode 1
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8:55